Last Updated: June 2026
At Exalink Digital, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions regarding refunds for our digital services.
Eligibility for Refunds
Due to the nature of digital services, refunds are evaluated on a case-by-case basis. Refund requests may be considered if:
- The service has not yet been started.
- A duplicate payment has been made.
- We are unable to deliver the agreed-upon service.
- A billing error has occurred.
Non-Refundable Services
The following services are generally non-refundable once work has commenced:
- Search Engine Optimization (SEO)
- Website Design and Development
- Social Media Management
- Pay-Per-Click (PPC) Advertising
- Content Creation and Copywriting
- Branding and Graphic Design
- Any customized digital marketing solutions
Cancellation Policy
Clients may request cancellation of ongoing services by contacting us. Cancellation requests must be submitted in writing via email. Any work completed before the cancellation request may be billed accordingly.
Project-Based Services
For custom projects, deposits and upfront payments are non-refundable once the project has begun. Partial refunds may be issued depending on the amount of work completed.
Subscription Services
For recurring monthly services, cancellation requests should be made before the next billing cycle. No refunds will be issued for services already delivered during the current billing period.
Delays Caused by Clients
Exalink Digital is not responsible for delays resulting from the client’s failure to provide required information, approvals, or materials. Such delays do not qualify for refunds.
Chargebacks
Clients are encouraged to contact us directly to resolve any concerns before initiating a chargeback. Unauthorized chargebacks may result in the suspension or termination of services.
Changes to This Policy
Exalink Digital reserves the right to modify this Refund and Returns Policy at any time. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us:
Exalink Digital
📧 info@exalinkdigital.com
🌐 https://exalinkdigital.com